Our Return Policy
Returns & Exchanges
If for any reason you are not satisfied with an item you receive from the Things A Baby Needs online boutique, we will be happy to issue a return or exchange, within 30 days of purchase, provided that the item is still in its original packaging and has not been worn or washed.Things A Baby Needs items purchased from our online boutique must be returned with their original tags and packaging. Please note, all items purchased on sale or marked down cannot be returned or exchanged.
- Please sign in to your account on www.thingsababyneeds.net.
- Once you are logged in, please view your "Completed Orders".
- You will see an option to “Return Items”.
- Choose the items you would like to return, provide a reason and include any further details or requests.
- Once you are done you may “Submit Return Request” at the bottom of the page.
- A customer service representative will send you the address for the return shipment.
- Please allow 2-3 weeks to credit the correct amount to your credit card.
*Please wait for instructions and return address before sending anything back.
For your protection, we recommend that you return all items via a traceable carrier and method such as USPS, UPS, or FedEx. Things A baby Needs is not responsible for packages lost or not received if a tracking number is not provided. You are responsible for prepaying your return shipment; Things A baby Needs will not accept C.O.D. deliveries.
If you are exchanging an item, it will be shipped to you via standard ground delivery. We will process the shipment within 48 hours of receiving your return. If you need expedited shipping, let us know and we’ll work with you to make sure you receive your item when you need it. If you would like to order additional items, we can provide you with Things A Baby Needs Store Credit and you can proceed to purchase the additional products on www.thingsababyneeds.net.
- Please follow the instructions for a return.
- Once we receive your return an exchange will be processed within 48 hours.
Things A Baby Needs will happily issue a return or exchange on a gift item ordered from our online boutique, as long as the item is returned within 30 days of purchase and has not been worn or washed. Things A Baby Needs items purchased from our online boutique must be returned with their original tags and packaging. Please email firstname.lastname@example.org if you would like to return a gift.
Returns on Items from Retail Stores
If you purchased an item from one of our premier store retailers, you must contact the retailer directly about their return policy. Things A Baby Needs cannot accept returns for items purchased through a retailer.